This topic describes common problems and solutions for Mobile VPN with SSL:
Installation Issues
For information about which operating systems are compatible with your Mobile VPN with SSL Client, see the Operating System Compatibility list in the Fireware Release Notes. You can find the Release Notes https://voxenergy351.weebly.com/best-calendar-for-iphone-and-mac.html. for your version of Fireware OS on the Fireware Release Notes page of the WatchGuard website.
The Firebox has version requirements for TLS connections:
Dec 16, 2016 We purchased a watchguard firewall and have installed the SSLVPN client on a bunch of our macbook pros. Works great for the most part. Have one Sierra machine that gives the fol. Watchguard SSL VPN client on Mac OS X 10.12 (Sierra) - Spiceworks. We purchased a watchguard firewall and have installed the SSLVPN client on a bunch of our macbook pros. Works great for the most part. Have one Sierra machine that gives the fol. Watchguard SSL VPN client on Mac OS X 10.12 (Sierra) - Spiceworks.
SSL VPN client connections
In Fireware v12.5.4 or higher, the Firebox requires the SSL VPN client to support TLS 1.2 or higher. In Fireware v12.4.1 or lower, the Firebox requires the SSL VPN client to support TLS 1.1 or higher.
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In Fireware v12.5.5 or higher, to download the client from the Firebox, your browser must support TLS 1.2 or higher. In Fireware v12.4.1 or lower, to download the client from the Firebox, your browser must support TLS 1.1 or higher.
To install the Mobile VPN with SSL client on macOS, you must have administrator privileges.
In macOS 10.15 (Catalina) or higher, you must install v12.5.2 or higher of the WatchGuard Mobile VPN with SSL client. For more compatibility information, see the Fireware Release Notes.
Upgrade Issues
To upgrade the Mobile VPN with SSL Windows client, you must have administrator privileges.
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In Fireware v12.5.3 or higher, if the client automatically detects that an upgrade is available, but you do not have administrator privileges, a message appears that tells you to contact your system administrator for assistance. If a minor version update is available, you can select the Don't show this message again check box. This check box does not appear if a major version update is available.
In Fireware v12.5.2 or lower, if the client automatically detects that an upgrade is available, a message appears that asks you to upgrade. However, if you do not have administrator privileges, you cannot upgrade the client.
Connection IssuesThe VPN client cannot connect. These error messages might appear on the client or in the client logs: Failed: Cannot perform HTTP request, Cannot perform HTTP request 12157, Cannot perform HTTP request 12031, Timeout 12002, Failed to get domain name, or System tried to join.
This log message indicates that the client is unable to make an HTTPS connection to the IP address specified in the Server https://Sonic-Atom.peatix.com/. text box in the Mobile VPN with SSL client. Confirm that the policy configuration on the Firebox allows connections from Any-External to Firebox, and that no other policy handles traffic from the IP addresses you configured as the virtual IP address pool for Mobile VPN with SSL.
If you specify a TCP port other than 443 as the Configuration Channel in the Mobile VPN with SSL settings, mobile users must specify the port number as part of the address in the Server text box in the Mobile VPN with SSL client. For example, if the port is TCP 444, specify 203.0.113.2:444 on the client.
In Fireware v12.1.x, settings shared by the Access Portal and Mobile VPN over SSL appear on a page named VPN Portal. The Configuration Data Channel for Mobile VPN with SSL was renamed as the VPN Portal port and appears in the VPN Portal settings. In Fireware v12.2, the VPN Portal settings moved to the Access Portal and Mobile VPN with SSL configurations. For configuration instructions that apply to Fireware v12.1.x, see Configure the VPN Portal settings in Fireware v12.1.x in the WatchGuard Knowledge Base.
If the operating system on your computer does not support TLS 1.2, or TLS 1.2 or higher is not enabled, you might see this error message. In Fireware v12.5.4 or higher, Mobile VPN with SSL requires TLS 1.2 or higher. To avoid security vulnerabilities in TLS 1.1 or lower, we recommend that you disable TLS 1.1 or lower and only enable TLS 1.2 or higher.
Some older operating systems do not support TLS 1.2 or higher. For more information about TLS in older operating systems, see Mobile VPN with SSL connections fail from some versions of Windows and macOS in the WatchGuard Knowledge Base.
The VPN client cannot connect with a valid user name and password.
This problem can be caused by a static NAT (SNAT) action for inbound HTTPS traffic, or it can be a problem with client authentication.
When the Firebox receives an HTTPS request, it could forward that request to an internal server if your configuration includes an HTTPS policy with a static NAT action. If this occurs for traffic from the Mobile VPN with SSL client, the client fails to connect and an authentication failure message appears:
(SSLVPN authentication failed) Could not download the configuration from the server. Do you want to try to connect using the most recent configuration?
Check your configuration to make sure that a policy does not forward HTTPS requests on the port used by the Mobile VPN with SSL client to another server.
This authentication error message could also indicate a problem with authentication.
To troubleshoot client authentication:
If the user authentication fails on the Mobile VPN with SSL-specific authentication page, but the same credentials worked on the WatchGuard Authentication Portal page, the issue is almost certainly group membership. Confirm that the user is part of the configured group for Mobile VPN with SSL. By default, this group is SSLVPN-Users.
The VPN client cannot connect and this log message appears: SSL VPN Error: connect() failed. ret = -1 errno=10061
This message indicates an issue on the client computer. To troubleshoot on the client computer, verify that:
This issue can occur if a router or modem on the user's local network prevents return communication from the Firebox to the VPN client.
In Windows Device Manager, verify the status of the virtual adapter to make sure a local router or modem does not inspect, filter, or proxy the VPN traffic. You might need to adjust security settings on the local router or modem.
In Fireware v12.5 or higher, you must configure a RADIUS domain name. If your Firebox configuration includes a RADIUS server, and you upgrade from Fireware v12.4.1 or lower to Fireware v12.5 or higher, the Firebox automatically uses RADIUS as the domain name for that server. To authenticate to that server, users must type RADIUS as the domain name. In this case, if users type a domain name other than RADIUS, authentication fails. For more information, see Download, Install, and Connect the Mobile VPN with SSL Client.
To troubleshoot mobile VPN connection issues related to TDR Host Sensor Enforcement, see Troubleshoot TDR Host Sensor Enforcement.
Issues After ConnectionThe VPN client can connect, but users cannot connect to internal resources by name.
If the VPN client can connect to a resource by IP address but not by name, you must provide the client with the IP addresses of valid DNS and/or WINS servers that can resolve the destination name. When the client connects and receives a virtual IP address from the Firebox, it also receives the IP addresses for the DNS and WINS servers configured globally on the Firebox or in the Mobile VPN with SSL configuration.
When you configure Mobile VPN with SSL in Fireware v12.2.1 or higher, you can select to:
For information about how to configure WINS and DNS IP addresses, see Name Resolution for Mobile VPN with SSL.
For more information about global DNS settings on the Firebox, see Configure Network DNS and WINS Servers.
The VPN client can connect, but VPN users cannot connect to internal resources with a single-part host name.
If users cannot use a single-part host name to connect to internal network resources, but can use a Fully Qualified Domain Name (FQDN) to connect, this indicates that the DNS suffix is not defined on the client. When you configure Mobile VPN with SSL in Fireware v12.2.1 or higher, you can select to:
A client without a DNS suffix assigned must use the entire DNS name to resolve the name to an IP address. For example, if your terminal server has a DNS name of RDP.example.net, users cannot type the address RDP to connect with their terminal server clients. Users must also type the DNS suffix example.net.
For more information about DNS for Mobile VPN with SSL, see Name Resolution for Mobile VPN with SSL. Download torrent engines plugin vuze.
For more information about global DNS settings on the Firebox, see Configure Network DNS and WINS Servers.
In Fireware v12.2 or lower, if you do not configure WINS and DNS settings in the Mobile VPN with SSL configuration, the SSL VPN client is assigned the Network (global) DNS/WINS settings. This includes the DNS server, WINS server, and domain suffix. If you specify a DNS suffix in the Network (global) WINS/DNS settings for the Firebox, but do not specify a DNS suffix in the Mobile VPN with SSL settings, the VPN client does not receive the DNS suffix unless all other DNS and WINS settings in the Mobile VPN with SSL configuration are also not configured.
The VPN client can connect, but all traffic fails. The Unhandled External Packet log message is generated and includes other details that indicate a group membership problem.
If client traffic through the Mobile VPN with SSL connection is denied as unhandled, the problem is almost always related to group membership. By default, Mobile VPN with SSL requires that a user be a member of a group called SSLVPN-Users. If you use a RADIUS, SecurID, or VASCO server, the group membership must be returned as the Filter-ID attribute.
For more information about how to configure external authentication servers, see Configure the External Authentication Server.
The VPN client can connect, but Office 365 traffic does not go through the SSL VPN tunnel.
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If you configure Mobile VPN with SSL to send all traffic through the tunnel, but Office 365 traffic does not go through the tunnel, you have these options:
For more information, and to configure the first two solutions, see Office 365 fails for Mobile VPN with SSL users in the WatchGuard Knowledge Base.
The VPN client can connect, but users cannot connect to some internal resources. The log messages do not show traffic allowed or denied.
If you select Routed VPN traffic in the Mobile VPN with SSL network settings, the Firebox routes traffic from Mobile VPN with SSL clients to allowed networks and resources.
Make sure that users have v11.10 or higher of the Mobile VPN with SSL client. The Mobile VPN with SSL client v11.10 and higher supports more than 24 routes. Previous versions of the Mobile VPN with SSL client support a maximum of 24 routes.
For users with Mobile VPN with SSL client v11.9.x and lower, your configuration must include fewer than 24 routes to resources for the Mobile VPN with SSL client. If the total number of networks or allowed resources exceeds 24, the VPN client cannot route traffic to all of the allowed resources. For users with Mobile VPN with SSL client v11.9.x and lower, your Mobile VPN with SSL configuration might include too many routes if:
The WINS and DNS settings can also add up to five additional routes to the total if two DNS servers, two WINS servers, and a domain suffix are all configured. This further reduces the number of allowed resources the client can route to.
To reduce the number of routes, you can specify allowed resources in a way that generates fewer routes. To do this, select Specify allowed resources and then use supernets to specify the allowed resources as fewer entries. For example, if your Allowed Resources list includes the resources 192.168.1.0/24, 192.168.25.0/24, and 192.168.26.0/24, you can express this as a single resource, 192.168.0.0/22, which includes all addresses from 192.168.1.0 to 192.168.31.255.
For more information about how to specify resources for Mobile VPN with SSL, see Manually Configure the Firebox for Mobile VPN with SSL.
The VPN client can connect, but all traffic fails. The Unhandled External Packet log message is generated, and includes other details that indicate a problem with the policy configuration.
When you enable Mobile VPN with SSL, the Allow SSLVPN-Users policy is automatically created to allow traffic from the clients to internal or external network resources. If you disable or remove this policy, clients cannot send traffic to internal or external networks.
To solve this problem, make sure that the policy exists and allows traffic to network resources.
For more information about the this policy, see Manually Configure the Firebox for Mobile VPN with SSL and Options for Internet Access Through a Mobile VPN with SSL Tunnel.
The VPN client can connect, and the traffic appears to be allowed, but the client never gets a response, or some network resources fail.
If your VPN clients can connect to some but not all parts of the network, or traffic otherwise fails when log messages show traffic is allowed, this can indicate a routing problem. Confirm that each of these items is true:
For more information about how to configure the IP address pool, see Manually Configure the Firebox for Mobile VPN with SSL.
We recommend that you do not use the private network ranges 192.168.0.0/24 or 192.168.1.0/24 on your corporate or guest networks. These ranges are commonly used on home networks. If a mobile VPN user has a home network range that overlaps with your corporate network range, traffic from the user does not go through the VPN tunnel. To resolve this issue, we recommend that you Migrate to a New Local Network Range.
The VPN client can connect, but some users cannot connect to any resources, and the client frequently disconnects.
Determine whether the issue affects some or all VPN users. If the issue affects only some of your VPN users or affects users at a specific location:
If the issue affects most or all of your users, determine whether the network behind your Firebox has a subnet commonly used for home networks.
We recommend that you do not use the private network ranges 192.168.0.0/24 or 192.168.1.0/24 on your corporate or guest networks. These ranges are commonly used on home networks. If a mobile VPN user has a home network range that overlaps with your corporate network range, traffic from the user does not go through the VPN tunnel. To resolve this issue, we recommend that you Migrate to a New Local Network Range.
If you cannot connect to network resources through an established VPN tunnel, see Troubleshoot Network Connectivity for information about other steps you can take to identify and resolve the issue.
See AlsoClient Computer Requirements
You can install the Mobile VPN with SSL client software on computers with these operating systems:
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If the client computer has Windows Vista or Windows XP, you must log on with an account that has administrator rights to install the Mobile VPN with SSL client software. Administrator rights are not required to connect after the SSL client has been installed and configured. In Windows XP Professional, the user must be a member of the Network Configuration Operators group to run the SSL client.
If the client computer has Mac OS X, administrator rights are not required to install or use the SSL client.
Download the Client Software
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